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OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
Chiliart.com Co.
The Chiliart.com Company follow these privacy principles both online and offline in the collection, use, sharing and security of customer information. The ChiliartCompany:
Provide you NOTICE of our customer information practices.
Give you CHOICES about how your data may be used for marketing purposes.
Provide you the opportunity to UPDATE or CORRECT your personal information.
Use information SECURITY safeguards.
Limit the SHARING of your information.
Commit to COMPLYING with applicable privacy requirements.
Provide you with means to CONTACT US about privacy-related issues.
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
Chiliart.com Co. is the parent company of Chiliart.com Company, and as such, if you provide information to any of the businesses or Web sites owned or operated by Chiliart.com, this information may be combined or shared between current or future Chiliart.com Co. entities and subsidiaries. The Chiliart.com Company operates businesses and Web sites under the names Chiliart (Chiliart.com).
Each member of the Chiliart.com Company, and/or each Web site established by a member of the Chiliart.com company, may have its own privacy policy, which it may modify as needed consistent with these principles.
PRIVACY POLICY
The following Privacy Policy describes the information and privacy practices for Chiliart.com, (the “Chiliart.com Web site”) and all other locations, occasions or events where your personal information is collected by, or on behalf of, Chiliart.com. When you provide us your personal information, you consent to the information practices described in this policy.
This Privacy Policy may not apply to Web sites that are accessible through the Chiliart.com sites. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the Chiliart.com trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.
To assist you with reading through our Privacy Policy, we have provided questions and answers below that you may find helpful in understanding our privacy practices:
Privacy Policy FAQs:
WHAT INFORMATION DOES CHILIART.COM COLLECT FROM ME?
We may collect personal information such as:
Your contact information (name, mailing address, phone number, e-mail address).
Your billing/shipping information (credit card number, shipping address).
Your personal preferences (product wish lists, hobbies and likes or dislikes relating to the products we may offer).
WHEN DOES CHILIART.COM COLLECT INFORMATION FROM ME?
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:
Set up an account online
Purchase products or services
Schedule delivery or installation
Participate in a sweepstakes, promotion or survey
Contact us with a question or concern
Participate in other activities with Chiliart.com
When submitting personal information through an online form, we will identify which fields are required in order to fulfill your request.
HOW IS MY INFORMATION USED?
We use the information you provide in order to:
Fulfill requests for products, services or information
Administer loyalty programs
Provide customer services
Administer sweepstakes, promotions or surveys
Offer new products and services
Improve the effectiveness of our Web sites, our marketing endeavors and our services and offers
Conduct research and analysis
Send marketing communications
Perform other business activities
WHAT INFORMATION IS PROVIDED TO CHILIART.COM FROM OTHERS?
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, using our Send-to-a-Friend option in our marketing e-mails or through other scenarios.
Information From Third Parties
Chiliart.com obtains consumer information from third-party providers in order to improve the accuracy of our customer database, increase our understanding of our customers or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to assist us in having the correct addresses for our customers.
DOES CHILIART.COM SHARE MY PERSONAL INFORMATION WITH OTHERS?
Chiliart.com does not sell or rent your personal information to third parties.
We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
Fulfilling our customers' orders
Sending Chiliart.com marketing communications
Delivering packages
Scheduling and performing installations
Servicing products
Maintaining our loyalty program
Fulfilling subscription services
Conducting research, analysis or administering surveys
Sending regular mail and e-mail on behalf of Chiliart.com
Processing credit card payments
The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
DOES CHILIART.COM USE COOKIES, OTHER TECHNOLOGIES OR THIRD PARTIES TO COLLECT INFORMATION ABOUT ME?
Cookies and Clickstream Technology
A cookie is a small data file that a Web site or e-mail may send to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.
Chiliart.com uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any of your personally identifiable information.
You may choose to set your Web browser to not accept cookies. Without enabling your cookies, you will not be able to view our site, create an account, or make purchases.
Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site, and any search terms you may have entered on our site, among other things.
Our Web site may also use other technologies to track which pages of our Web sites our visitors view. This anonymous clickstream data helps us understand how visitors use our Web site.
Third-Party Ad Providers
Our Web sites use third-party service providers to serve ads on our behalf across the Internet and to analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site, and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other Web sites so that we can provide advertisements about goods and services.
No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.
DOES CHILIART.COM COLLECT INFORMATION FROM CHILDREN?
We will not knowingly or intentionally collect personal information online from children under the age of 13. We are committed to protecting the privacy of children.
WHOM MAY I CONTACT IF I HAVE QUESTIONS OR CONCERNS ABOUT THE PRIVACY OR SECURITY OF MY INFORMATION?
Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
WILL THIS PRIVACY POLICY CHANGE?
Because Chiliart.com will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.
Changes: The policy clarified the use of cookies on our Web site and our new use in our marketing e-mails.
Last revision date: Feb. 21, 2007
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